Customer Service
If you have a technical query, please check our technical pages and our catalogue. If you still have a query about a product or service, please contact Technical Support.

For queries about shipping costs, currency conversions etc. please check the relevant pages first.

If you cannot find the answer to your question, please contact our Customer Service Department.

If you want to make a secure payment by credit card to pay your account, pay a pro-forma invoice etc., please use our Secure payment form

For online information on your orders, purchases, back orders and monthly statement please log in to My Information You will need your email address and your Pin Number.

For Returns, Refunds and Exchanges please view our Returns procedures Be sure to read this before returning anything for any reason.